Terms & Conditions

PETS
Only dogs are allowed, for an additional fee of €20 per day. Prior contact with the owner is required —your stay may be refused if this requirement is not met. For service dogs, a certificate will be required; otherwise, the additional fee will apply.

Pets may not be left alone in the lodges or rooms. In the event of damage, you will be responsible for all costs. Thank you for your understanding.

RESERVATION
• 50% deposit due at the time of reservation
• The balance is due 1 month before check-in

If you book less than one month before your arrival, you must pay the full amount of your stay at the time of reservation.

CANCELLATION AND/OR INTERRUPTION OF STAY POLICY
• Cancellation : Before check-in: any deposits and balances paid are retained by the owner—even in cases of force majeure.

• Interruption: In the event of an interruption of the stay at the guest’s initiative or by order of the competent authorities, no refund will be issued.

• Be sure to purchase travel insurance.

CHANGES TO YOUR STAY
Except in July and August , the dates of your stay may be changed up to 10 days before your scheduled arrival date—subject to availability and at the same rate.

CHECK-IN / CHECK-OUT
• Check-in: Check-in begins at 4:00 p.m. (5:00 PM in July and August)
• Check-out:
    Lodges: No later than 11:00 AM, with the unit left in a clean condition (trash cans emptied, kitchen and refrigerator clean, bathroom and floors in good condition).
    Rooms: No later than 12:00 PM
If these times are not respected, you may be charged an additional fee.

PRICES
For Lodges : The cleaning fee is included; however, if the apartment is not returned in a reasonably clean condition, we reserve the right to charge an additional cleaning fee (€50 per hour).
For long stays, a security deposit of €2,000 is required via credit card upon signing the move-in inventory.

In all cases : Any costs for repairs, cleaning, or broken or damaged items will be your responsibility and must be paid directly on site.

PAYMENT METHODS
• AMEX
• Visa, Mastercard (payment link)
• ANCV

USE OF THE PREMISES
The tenant must ensure the property is used peacefully and in accordance with its intended purpose. If the number of tenants exceeds the number specified at the time the contract was signed, the owner reserves the right to refuse the additional tenants, terminate the contract without refund, or charge an additional fee (minimum €200 per person per night).

INSURANCE
The tenant must provide a copy of their liability insurance in the event of a problem or pay the costs associated with any damage directly on site.

LIABILITY
SARL Le Lodge cannot be held liable for any theft, loss, or damage you may experience within the residence.

COMPLAINTS
Complaints regarding your stay must be sent by certified mail to: SARL Le Lodge, 11 avenue de Bordeaux, 33970 Le Cap Ferret, within eight days of your departure. In the event of a dispute, the court of Arcachon shall have exclusive jurisdiction.